Rachel Elsy has spent her career working at the point where communication meets culture, identity and belonging. Now as Chief Executive Officer at English Language Partners, she offers a leader’s perspective on what truly builds inclusive narratives and how we can better represent the communities we serve.

In humanitarian crises, stories can save lives - or do harm. Drawing on her experience across global emergencies from the Kaikōura earthquake to the Nagorno-Karabakh conflict in Armenia, Jess Timings offers practical advice for communicators on balancing speed with accuracy, urgency with hope and always leading with dignity.

NGO and charity comms specialist Nicole Pryor shares her observations on what has changed in the sector over the past decade - from how we tell stories about vulnerable communities to the rise of solutions-focused journalism.